Frequently Asked Questions
Find answers to common questions about our services and the matching process.
Learn more about online therapy and how we can support your mental health journey.
How does the matching process work?
After you complete our matching form, our team reviews your information including your concerns, preferences, and goals. Within 24 hours, we match you with a qualified therapist who specializes in your areas of need. We consider factors like therapeutic approach, availability, and personality fit.
Are your therapists qualified?
Yes, all our therapists are fully qualified, registered professionals with recognized accreditations in Ireland. They hold relevant degrees and professional memberships, and adhere to strict ethical guidelines and professional standards.
How much does therapy cost?
Individual sessions are €80, or €300 for a bundle of 4 sessions. Couple sessions are €120, or €450 for a bundle of 4 sessions. Extended 90-minute couple sessions are €180. All prices are transparent with no hidden fees. Many health insurance providers in Ireland cover online therapy - we provide receipts for you to submit to your insurer.
Is online therapy as effective as in-person therapy?
Yes, extensive research shows that online therapy is just as effective as traditional in-person therapy for most mental health concerns. Many people find it more convenient and comfortable to attend therapy from their own home.
How long are therapy sessions?
Individual therapy sessions are typically 50-60 minutes. Couples therapy sessions are usually 60-90 minutes. Your therapist will discuss session length and frequency with you based on your needs.
What if I don't like my matched therapist?
While we carefully match you with a suitable therapist, we understand that therapeutic fit is important. If you feel your therapist isn't the right match, please let us know and we'll arrange a different therapist for you at no extra cost.
Is therapy confidential?
Yes, all therapy sessions and records are kept strictly confidential in accordance with professional ethical guidelines and Irish law. We only disclose information without your consent in limited circumstances required by law, such as risk of serious harm.
What equipment do I need for video sessions?
You'll need a device with a camera and microphone (smartphone, tablet, or computer), a stable internet connection, and a private space where you can talk freely. We use secure, encrypted video platforms.
How many sessions will I need?
This varies depending on your individual needs and goals. Some people benefit from short-term therapy (6-12 sessions), while others prefer longer-term support. Your therapist will discuss this with you and create a treatment plan.
What if I need to cancel a session?
We require 24 hours notice for cancellations. If you need to cancel or reschedule, please contact your therapist or our support team as soon as possible. Late cancellations or no-shows may be charged the full session fee.
Do you accept insurance?
Many Irish health insurance providers cover online therapy. We provide detailed receipts that you can submit to your insurance company for reimbursement. Common providers include VHI, Laya Healthcare, and Irish Life Health. Check your specific policy for coverage details.
What if I'm in crisis?
Our services are not suitable for emergency mental health crises. If you're experiencing a mental health emergency, please contact emergency services (999 or 112), go to your nearest A&E, or contact Samaritans (116 123).
Can I see a therapist if I'm not in Ireland?
Yes! We welcome clients from all over the world. Our therapists are registered to practice in Ireland and conduct sessions online via secure video. As long as you speak English and have a stable internet connection, you can access our therapy services from anywhere. Our therapists are experienced in working with international clients and understand diverse cultural backgrounds.
How do I get started?
Simply complete our matching form on the Get Started page. Tell us about your needs and preferences, and we'll match you with a suitable therapist within 24 hours. You'll then receive information about your therapist and how to book your first session.
Still have questions?
Our team is here to help. Get in touch and we'll answer any questions you have about our services.
Get Started